Warranty Information

At Cyber Terra, we are committed to providing our customers with high-quality products and excellent service. To ensure your satisfaction, all our products come with a manufacturer’s warranty and a hassle-free service policy. Please read through the following warranty terms to understand your coverage:

  1. Manufacturer’s Warranty
  • Coverage: All products sold by us come with the manufacturer’s warranty, which covers any defects in materials or workmanship for a specified period, typically ranging from 1 to 3 years, depending on the product.
  • Warranty Period: The warranty period starts from the date of purchase. The exact duration of the warranty is mentioned on the product page or in the documentation provided with your product.
  • Inclusions: The warranty covers repairs or replacements of defective parts, as per the manufacturer's guidelines.
  • Exclusions: This warranty does not cover damages caused by:
    • Accidents, misuse, or unauthorized modifications.
    • Normal wear and tear or cosmetic damage.
    • Issues arising from software or operating system failures.
    • Products with a removed or altered serial number.
  1. Extended Warranty (Optional)
  • We offer extended warranty services on select products for additional coverage beyond the manufacturer’s warranty. This optional plan provides extended protection for up to [X] years.
  • To learn more about our extended warranty plans, please contact our customer support team at info@cyberterra.ae.

 

  1. How to Claim Your Warranty
  • If you encounter an issue with your product during the warranty period, please follow these steps:
    1. Contact Us: Reach out to our support team at info@cyberterra.ae with details of your issue, purchase receipt, and the product's serial number.
    2. Inspection: We may ask you to bring in the product to our service center or send it to us for inspection.
    3. Repair or Replacement: If the issue falls within the warranty terms, we will either repair the defective part or replace the product as per the manufacturer’s guidelines.
    4. Return Shipping: For eligible claims, we will cover the shipping costs of sending the repaired or replaced product back to you.
  1. Important Points to Remember
  • Always retain your proof of purchase and warranty card, as these documents are required for claiming any warranty services.
  • Ensure that the product is used according to the manufacturer’s instructions. Improper use may void the warranty.
  • The warranty is non-transferable and is applicable only to the original purchaser.
  1. Contact Us

For any questions or assistance regarding the warranty process, please contact us at:

We are here to ensure you have a seamless and worry-free experience with your purchase. Thank you for choosing Cyber Terra for your IT needs!